Retired Course Customer FAQs

Q: Will I still have enough courses to fulfill my state CEU requirements after the retirement?

A: Yes! Our library continues to offer plenty of content to meet your state CEU requirements. You’ll have access to high-quality courses that align with your training needs.

Q: Which courses should I take as replacements for the retired ones?

A: You can find a complete list of recommended alternative courses on our help site [insert link]. These alternatives are updated and designed to meet your training requirements.

Q: How will I know about these changes, and when will they take effect?

A: We’ll notify all users with in-progress courses and administrators via email in early February, giving you over 50 days to complete any courses before they’re retired on 3/31/2025. Two weeks before retirement, a banner will also appear in the LMS, and our course catalogs and websites will reflect these updates.

Q: Will there be confusion with any overlap between retired and new courses?

A: No, the replacement courses are already published in the LMS. If you’ve assigned or included retired courses in learning plans, we recommend switching with the alternatives provided.

Q: Can I finish a course I’ve partially completed before it’s retired?

A: You have until 3/31/2025 to complete any in-progress courses. After this date, partially completed courses will no longer be accessible, and you’ll need to switch to an alternative.

Q: How do the replacement courses compare to the retired ones?

A: The new courses are built with updated best practices, utilize advanced technology, and are designed for improved engagement. By removing redundancy and outdated materials, we’ve streamlined the library to make it easier for you to find what you need without compromising quality.

Q: How can I find the right replacement courses?

A: Our help site includes a list of all retiring courses along with their recommended replacements. Additionally, our websites and course catalogs will guide you to the new options. If you need further assistance, our support team is here to help.

Q: Will the retirement of these courses affect my ability to meet state CEU requirements?

A: Not at all! Many of the retired courses have updated alternatives that fulfill the same requirements, ensuring you can complete your training without any disruption.

Q: Will more courses be retired in the future?

A: To ensure our catalog remains high-quality and up to date, we may retire or update courses in the future. Our goal is to provide you with the best possible training experience aligned with current standards.

Q: Can I still access retired courses if I need them?

A: Once a course is retired, it will no longer be available in the catalog. However, our team is happy to help you find an updated course that meets your needs.

Q: Have accrediting bodies been notified about these changes?

A: Yes, all relevant accrediting bodies have been informed of these course retirements.

Q: What should I do if I’ve been assigned retired courses in a learning plan?

A: You’ll need to manually replace the retired courses with the suggested alternatives. Your Customer Success Manager (CSM) can assist with this process to ensure a smooth transition.