FAQs - Common Issues/Questions/Troubleshooting

FAQs

Common Issues/Questions/Troubleshooting

Rejecting a New Policy –

• The Policy is removed/hidden from the draft manual but can be recalled later.                               To recall: Manuals > Draft > Filters > Show Removed.

Rejecting an Update that Adds a Section to an Existing Policy –

• The section is removed/hidden from the draft manual but can be recalled later.

To recall: Manuals > Draft > Filters > Show Removed.

Rejecting an Update to an Existing Policy –

• The Policy update is gone and cannot be readily recalled unless the policy is reverted to the state it was prior to the update. Contact Lexipol Customer Support for assistance.

Export PDF of Issued Manual Produces an Error –

• Attempt to “PDF with Labels” each policy from the Issued Manual.
• Check the draft version of the policy that produces the error to see if there is still an issue. Most likely the issue causing the error is an attachment that has been removed or some other minor issue.
• Once corrected and re-issued the export should work.
• Sometimes it is an internal print error but ruling out agency formatting errors is the place to start.

If no error is found, Contact Lexipol Customer Support for assistance. https://helpcenter.lexipol.com/docs/lexipol-support