Academy - How to Download Member Certificates

This article applies to:
PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites

The easiest way to download certificates that your members have earned is through the Reports page under the Admin dashboard.

• Select the Certificate Report on the Members, Groups and Organizations Reports menu.

• Then, you will need to enter a date range for the certificates you wish to download. 

• Finally, select the users whose certificates you need and select Download Certificates at the bottom of the page. The certificates covered by the report request you specified will be downloaded to your computer as a .zip file. Depending on the browser you are using, you may be asked to save the file first. 

• If you selected a large period of time or several members, you may need to wait a substantial amount of time for the system to process your request and download the .zip file. If you want to speed up the process or have trouble with the system timing out, you may want to try breaking up your large request into multiple smaller requests. For example, try requesting 3 months of records at a time instead of 1 year at a time, or try requesting half of your member records two times instead of all at once.