Academy - How to Send & Manage Custom Notifications

This article applies to:
PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites

As an Admin in Academy, you might want to create and send a custom message to your member. The new notification manager gives the Admin the ability to control all notifications being sent to the members. More importantly, it gives the freedom of configuring recurrent notifications for every Assignment, Credential, Credential Report, and even Custom Message.

We've put together this guide to help you get started faster by using the notification tool to quickly create and send custom notification to your members.

To get started with creating your custom notification, check out the walkthrough steps below:

How to Set Up Your Custom Notification

1. Go to the "Admin" menu item and click the "Notification Manager" link that appears in the drop-down list
   
2. Click the "New Notification" button at the upper-right corner
3. In the "Name" field, enter the name of your Custom Notification
4. In the "Notification Type" drop-down list, select "Custom Message"
   • If you have notification template saved previously, you can select the template from the "Template" drop-down list
5. In the "Send to" field, the default selection is "All" members.
   • Click the "Specify members" button to select the notification recipients -- you can filter recipients by Name, Rank, Division, or Groups
6. If you'd like to copy some member(s) in the email as well, simply click the "Add member" button to add people to the "Send copy to" list.
7. In the "Email subject" field, enter the subject of your Custom Notification
8. In the "Email notification text" field, write the main notification message. You can easily format texts, upload images, and insert links using our text editor.
9. If you'd like to also send a short notification on Academy, you can check the checkbox "Send notification on site" to send a short website notification.
10. In the last step "When to send section", you can schedule the email to be sent now or later:
    • Recurring - You might want to send an email message every month to remind a group of people that a report is due. This option allows you to set how often you want the reminder message sent. Basically, you can schedule your email to be automatically resent daily, weekly, monthly, or a custom recurring range. For example, you can schedule a recurring email to be sent every 3 weeks.
    • On Demand - If this notification is on a one-off basis, you can select this option and send the email notification right away.
11. Click the "Send Now" button to send out the notification.
    • Save - If you are not ready to send it out, you can save the notification as draft and revisit it at a later time
    • Save as Template - You can save the notification as email template. The template will be added to the "Template" drop-down list.