Quick Guides & FAQs

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To add a new credential to your account, follow the steps below: Go to the My Dashboard ...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites   To check your training progress, follow the steps below: Go to My Dashboard in the menu...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To see which Assignments are assigned to you, click on My Dashboard in the top menu and select A...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To view all your Certificates, go to My Dashboard in the top navigation menu, then select Certif...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To track what courses you have in progress as well as those you have completed, select the My Dashboar...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To upload your department's logo, make sure you're logged into the site as an Administrator.  Go t...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To find and update your username/email address, click on your name in the upper right hand corner a...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites There are two ways to see all of your notifications: 1. Click on the bell icon to the left of your nam...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To add a member, go to the  Admin tab and select Members from the drop down menu. Click the ...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites Groups are a helpful way to organize members of your organization. Groups allow you to: Easily search...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites The outline below will guide you through the steps for assigning credit to members of your organization...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites Follow the steps below to update your Newsletter settings: On top of the main navigation menu, click ...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To deactivate a member, select Members under the Admin tab in the menu bar. This will pull up a lis...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites The easiest way to download certificates that your members have earned is through the Reports  pa...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To export a report of member who did not complete an assignment, first go to the assignment.  Cl...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To see which our courses apply to CAPCE, POST or any other certifying agency, please visit one of our A...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites As an admin, there may be times when you need to limit the number of times members can fail a course be...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To make one of your organization's members an admin, please do the following: Select Members  f...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites To check credential training requirements and courses, follow the steps below: Go to the Admin menu...

This article applies to: PoliceOne Academy, CorrectionsOne Academy, and white-label sites.   If you are using our Inventory Manager add-on, you are now able to set in-app and email alerts to notify personnel about upcoming item expirati...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites In your Organization Admin account, go to Admin and select Customize from the drop down menu. ...

This article applies to: PoliceOne Academy, and CorrectionsOne Academy This is a guide on how to use the split credit functionality in the External Training feature. Without the ability to split course credit, training that counted towards...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites There are three types of Members whose records are associated with your organization. Invited Members...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites In this video we'll show you how to manage credentials and assign training requirements for recertifica...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites In this video we'll show you how you can make sure members of your organization are keeping up with the...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites In this video we'll show you how to create an assignment using a Basic Learning Plan . Learning plans...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites In this video we'll show you how to create a Quick Assignment in our Assignments tool. Quick assig...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites In this video we will show you how to track assignment progress, as well as view, edit, or delete exist...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites Our credential training renewal feature allows admins to find expired credentials, renew them, and reas...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites Looking for a way to upload a PowerPoint file with audio to a course? This tutorial will show you how t...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites We recently added Roles Manager to our Academy site, which allows you to manage advanced user roles cap...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites You might have noticed that our assignment notification page got a refreshed look recently. We launched...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites Before today, admins were not able to send out automated credential notifications. Admins had to manual...

This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites As an Admin in Academy, you might want to create and send a custom message to your member. The new noti...

Creating a Custom Certificate Note: Administrator Permissions Are Required to Create and Edit Custom Certificates Creating / Editing a New Custom Certificate To access the custom certificate feature open the “Admin” tab and choose “Manage Custom...