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        Troubleshooting

        9 Articles in this category
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        Academy - Technical Requirements for using Dispatch1 Academy

        *** Technical Requirements for Dispatch1 Academy** Internet Connection Your Internet connection speed for playing and streaming videos should be at least 512 Kbps. To test your Internet speed, visit SpeedTest.net and review your results. Th...
        Updated on : 20 Mar 2023

        Academy - Assignments aren’t showing up for my users, why?

        This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites If there are users in your organization who are unable to see their assignment, please confirm they hav...
        Updated on : 27 Aug 2022

        Academy - I'm not receiving emails from Academy

        This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites If you are not receiving emails from Academy, there are a few things you can do to resolve this: If y...
        Updated on : 24 Aug 2022

        Academy - Videos keep pausing or stopping, or play at low quality

        This article applies to: PoliceOne Academy, FireRescue1 Academy, CorrectionsOne Academy, EMS1 Academy, LocalGovU, and white-label sites If videos are playing at low quality or starting and stopping regularly, you're likely operating at ver...
        Updated on : 27 Aug 2022

        Academy - PoliceOne Academy Technical Requirements

        This article applies to: PoliceOne Academy Internet Connection Your Internet connection speed for playing and streaming videos should be at least 512 Kbps. To test your Internet speed, visit SpeedTest.net and review your results. The ...
        Updated on : 27 Aug 2022

        Academy - LocalGovU Technical Requirements

        This article applies to:  LocalGovU Internet Connection Your Internet connection speed for playing and streaming videos should be at least 512 Kbps. To test your Internet speed, visit SpeedTest.net and review your results. The Lo...
        Updated on : 27 Aug 2022

        Academy - EMS1 Academy Technical Requirements

        This article applies to: EMS1 Academy Internet Connection Your Internet connection speed for playing and streaming videos should be at least 512 Kbps. To test your Internet speed, visit SpeedTest.net and review your results. The EMS1 ...
        Updated on : 27 Aug 2022

        Academy - FireRescue1 Academy Technical Requirements

        This article applies to: FireRescue1 Academy Internet Connection Your Internet connection speed for playing and streaming videos should be at least 512 Kbps. To test your Internet speed, visit SpeedTest.net and review your results. Th...
        Updated on : 27 Aug 2022

        Academy - CorrectionsOne Academy Technical Requirements

        This article applies to: CorrectionsOne Academy Internet Connection Your Internet connection speed for playing and streaming videos should be at least 512 Kbps. To test your Internet speed, visit SpeedTest.net and review your results. ...
        Updated on : 27 Aug 2022
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